Contact Us

Get in Touch with Velvet Hide

At Velvet Hide, we believe that every great jacket starts with a conversation. Whether you have a question about our handcrafted leather, need help finding the perfect fit for a movie-inspired piece, or want to track an existing order, our dedicated team is here to assist you.

How Can We Help?

We pride ourselves on providing a personal touch to your shopping experience. Choose your preferred way to reach us:

  • Email Us: For detailed inquiries, custom sizing questions, or order support, drop us a line at velvethide2025@gmail.com. We aim to respond to all emails within 24 hours.

  • Call or Text: Prefer to speak with a human? Give us a call at +1 (587) 402-1780.

  • WhatsApp: For the fastest support and real-time updates, message us on WhatsApp at +1 (587) 402-1780. It’s the easiest way to send us photos if you have questions about a specific leather texture or fit!


Our Hours of Operation

While our online store never closes, our support team is available: Monday – Friday: 9:00 AM – 6:00 PM (EST) Saturday: 10:00 AM – 2:00 PM (EST)


Frequently Asked Questions

  • Looking for a specific film-inspired jacket? Send us a reference photo via WhatsApp!

  • Sizing concerns? Check out our [Size Guide] or email us your measurements for a custom recommendation.