Contact Us
Get in Touch with Velvet Hide
At Velvet Hide, we believe that every great jacket starts with a conversation. Whether you have a question about our handcrafted leather, need help finding the perfect fit for a movie-inspired piece, or want to track an existing order, our dedicated team is here to assist you.
How Can We Help?
We pride ourselves on providing a personal touch to your shopping experience. Choose your preferred way to reach us:
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Email Us: For detailed inquiries, custom sizing questions, or order support, drop us a line at velvethide2025@gmail.com. We aim to respond to all emails within 24 hours.
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Call or Text: Prefer to speak with a human? Give us a call at +1 (587) 402-1780.
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WhatsApp: For the fastest support and real-time updates, message us on WhatsApp at +1 (587) 402-1780. It’s the easiest way to send us photos if you have questions about a specific leather texture or fit!
Our Hours of Operation
While our online store never closes, our support team is available: Monday – Friday: 9:00 AM – 6:00 PM (EST) Saturday: 10:00 AM – 2:00 PM (EST)
Frequently Asked Questions
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Looking for a specific film-inspired jacket? Send us a reference photo via WhatsApp!
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Sizing concerns? Check out our [Size Guide] or email us your measurements for a custom recommendation.
